Refund policy
Returns & Refund Policy
Gift Boutique
Effective Date: June 2026
At Gift Boutique, we take pride in providing quality handmade, personalized, and 3D-printed products. If you are not completely satisfied with your purchase, please review our returns and refund policy below.
Returns
Returns must be requested within 7 days of receiving your order.
Items must be unused, in their original condition, and in the original packaging.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Personalized & Custom Orders
Due to the custom nature of personalized, made-to-order, and 3D-printed products, these items cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery.
Email clear photos of the item and packaging.
We will assess the issue and, where appropriate, offer a replacement, store credit, or refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error.
Cancellations
Orders may be cancelled within 12 hours of placement, provided production has not started.
Once production has begun on a custom or personalized item, the order cannot be cancelled.
Contact Us
For any return or refund enquiries, please contact us:
Gift Boutique
Website: www.giftboutique.co.za
Email: orders@giftboutique.co.za
We are committed to ensuring every customer has a positive shopping experience and will do our best to resolve any issues quickly and fairly.